6.2.2 Competence, training and awareness

The organization shall

  • determine the necessary competence for personnel performing work affecting conformity to product requirements
  • where applicable, provide training or take other actions to achieve the necessary competence
  • evaluate the effectiveness of the actions taken
  • ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives
  • maintain appropriate records of education, training, skills and experience (see 4.2.4).
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