5.5.2 Management representative

Top management shall appoint a member of the organization’s management who, irrespective of other responsibilities, shall have responsibility and authority that includes

  1. ensuring that processes needed for the quality management system are established, implemented and maintained
  2. reporting to top management on the performance of the quality management system and any need for improvement
  3. ensuring the promotion of awareness of customer requirements throughout the organization.

Nb. The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system

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