1.1 General

This International Standard specifies requirements for a quality management system where an organization

  1. needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements
  2. aims to enhance customer satisfaction through the effective application of the system, including processes
    for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements

NOTE 1 In this International Standard, the term “product” only applies to

  • product intended for, or required by, a customer
  • any intended output resulting from the product realization processes

NOTE2 Statutory and regulatory requirements can be expressed as legal requirements.

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